"The SeaChange Safety Culture Pro Partnership has greatly improved Safety Culture across our full hotel group. Their simple and proactive solutions bring Safety Standards to life and our GMs are much more focused on leading safe behaviours throughout each hotel. We have experienced more staff engagement in practical safety routines, less incidents and less claims as a result of the SeaChange partnership. They offer a world-class safety system that we are happy to endorse as a leading hospitality group."
Windward Hospitality Management Group
Safety Culture Transformation at the Windward Hospitality Management Group
Client Profile
Windward Management is a group of very experienced hotel operators currently involved with over 2,000 hotel bedrooms in 15 hotels and resorts in Europe.
The Challenge
The Windward Hospitality Group wanted a fresh approach to managing risk within their hotel portfolio.
They knew that simply ticking the safety compliance box was not going to help reduce incidents and manage rising insurance costs. The senior leadership team wanted to take a proactive approach where they invested in improving safety culture to support their staff, guests, and long-term cost management strategy. But they knew that to achieve this, they needed to partner with the right company that could support their vision through practical and meaningful tools and systems.
The Solution
The Windward Hospitality Group partnered with SeaChange with the goal to improve the group’s safety culture, reduce the likelihood of accidents and claims, and manage rising insurance costs.
After determining their requirements, SeaChange provided the Windward Hospitality Group with their Safety Culture Pro Partnership.
Each hotel property with the group received a site-specific risk assessment, key safety compliance, a visual risk awareness system and champion training to help lead safety culture onsite. The partnership also included access to the SeaChange client portal to log proactive safety KPIs on a routine basis, report on safety performance, and improve defensibility in the event of an accident. Each hotel receives the SeaChange Safety Culture (SABRE©) Audit annually to benchmark performance and continuously improve safety management within the group.
The Result
The Windward Hospitality Group has separated itself from the herd by partnering with SeaChange and investing in safety culture systems that target the main risk factors in the hospitality sector.
The Windward Hospitality Group is leading the way in the hospitality space and reaping the rewards in terms of increased staff awareness, increased defensibility, reduced accidents and improved safety leadership across the group.
Una O’Dowd | COO, Windward Hospitality Group
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